We are seeking a highly motivated and client-focused individual to join our team as a Client Service Associate. As a crucial member of our firm, you will play a pivotal role in providing exceptional service and support to our esteemed clients. The Client Service Associate will work closely with our wealth management advisors to deliver top-notch client experiences, manage client accounts, and ensure seamless operational efficiency.

Duties and Responsibilities

This is a great opportunity for a talented individual who desires a team-based, fast-paced, professional environment. The Client Service Associate will be responsible for administrative and technical support including, but not limited to:

1. Client Support and Communication:
   • Act as a point of contact for clients, responding to inquiries, addressing requests, and resolving issues promptly and professionally.
   • Develop and maintain strong relationships with clients, fostering trust and confidence in our services.
   • Follow up with clients to confirm data for financial plans.
   • Assist in the onboarding process for new clients, coordinating the collection and organization of required documentation.
   • Ensure accuracy and completeness of client information and documentation in our systems and paperwork.
   • Process client applications and update colleagues on progress during weekly meetings.
   • Prepare materials for client meetings in partnership with advisors.
2. Client Reporting:
   • Generate and distribute regular client reports, investment summaries, and performance analyses.
   • Track pending paperwork and update summary sheet for outstanding documents.
3. Operational Efficiency:
   • Collaborate with various internal teams to streamline processes and enhance operational efficiency.
4. Continuous Professional Development:
   • Stay updated on industry trends, investment products, and financial regulations.
   • Participate in training and educational opportunities to enhance knowledge and skills.

Qualifications

• Bachelor’s degree in finance, economics, business, or a related field.
• Previous experience in the financial services industry or wealth management is preferred.
• Strong interpersonal and communication skills, with an ability to effectively interact with clients and team members.
• Outstanding written communication, phone skills, and time-management.
• Detail-oriented and highly organized, with excellent time management skills.
• Proficient in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Proficiency with DocuSign is a plus.
• Knowledge of investment products and financial markets is a plus.
• Possess a high level of professionalism, integrity, and discretion.
• Passionately committed to helping others.

It is the policy of Williams Asset Management to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Williams Asset Management will provide reasonable accommodations for qualified individuals with disabilities.

Note: The job description provided above is a general overview and may be subject to revision or modification as necessary to meet the evolving needs of Williams Asset Management. 

Financial planners are responsible for constructing financial plans using sophisticated planning software, gathering and inputting client data, building scenarios, providing comprehensive recommendations/observations, and presenting these plans along with investment analyses. They will actively participate during client meetings with the lead advisor, take extensive notes, and regularly correspond with clients before and after meetings. The financial planner position is a support position and involves working closely with lead advisors. Financial planners do not have business development responsibilities, but they may have firm/management responsibilities such as assisting with internal projects and strategic initiatives, as well as delegating client administrative and operational tasks to other specialized team members.

Duties and Responsibilities 

• Supports the lead advisors with analysis and exceptional client service
• Keeps up to date with financial planning best practices to provide outstanding service to clients, as independently as possible, to create capacity for lead advisors
• Actively prepares for, and participates in, regular client service meetings
• Actively prepares for, and participates in, investment proposals and financial plan presentations
• Creates and presents comprehensive financial plans including reviewing data, explaining assumptions, and interpreting results for clients’ understanding
• In combination with lead advisors, analyzes and designs risk-based asset allocation models for client accounts
• Researches investment managers and insurance products
• Answers planning/investment-related questions for clients
• Interfaces with the broker-dealer or custodian to obtain information or account data and convey service requests
• May have management responsibilities including strategic planning for the firm and/or training of colleagues

Qualifications

• Bachelor’s degree in business/finance/economics; MBA a plus
• CERTIFIED FINANCIAL PLANNER^® professional certification; Chartered Financial Analyst® designation a plus
• 3+ years of experience in the financial services industry; experience working with NFS processes and forms a plus
• Exceptional understanding of financial planning concepts and terminology
• High attention to detail
• Excellent communication skills
• Proficient knowledge of investment and insurance products
• Understanding of estate and tax planning strategies and considerations
• Aptitude for Microsoft Office Suite
• Expertise with MoneyGuidePro and Morningstar® Advisor Workstation^SM

It is the policy of Williams Asset Management to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Williams Asset Management will provide reasonable accommodations for qualified individuals with disabilities.

Note: The job description provided above is a general overview and may be subject to revision or modification as necessary to meet the evolving needs of Williams Asset Management.